Last updated: November 01, 2026
We want you to be satisfied with every tool you buy from We Cutsz LLC. If something isn't right, you can return it within 30 days of delivery under the conditions below.
Return Window
You have 30 days from the delivery date to request a return.
Return Conditions
To be eligible, items must be:
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Unused, with no signs of wear, soil, sap or sharpening
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In their original packaging, with all parts, blade guards, sheaths and accessories
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Accompanied by your order number or proof of purchase
Items We Cannot Accept
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Items that have been used, damaged by misuse, or modified
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Items returned after 30 days from delivery
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Items without proof of purchase from We Cutsz LLC
How to Start a Return
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Email info@wecutszllc.com with your order number, the item(s) you want to return and the reason.
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If the item is damaged, defective or not what you ordered, attach clear photos of the item and packaging.
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We will reply within 1–2 business days with return instructions and the return address.
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Pack the item securely and ship it using a trackable service.
Please do not send items back without contacting us first. Returns sent without authorization may be delayed or refused.
Return Shipping Costs
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Damaged, defective or wrong item: We Cutsz LLC pays return shipping and will send you a prepaid label.
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All other returns (for example, change of mind or ordered the wrong tool): the customer pays return shipping. Original shipping charges are non-refundable.
Damaged, Defective or Wrong Items
Please inspect your order on arrival. If an item is damaged, defective or incorrect, contact us within 7 days of delivery with photos. We will send a replacement or issue a full refund, including original shipping, at no cost to you.
Refunds
Once we receive and inspect your return, we will email you to confirm whether it is approved. Approved refunds are issued to your original payment method within 3–5 business days. Your bank or card issuer may take a further 5–10 business days to post the refund.
Exchanges
We do not process direct exchanges. Return the original item for a refund and place a new order for the item you want.
Late or Missing Refunds
If you haven't received your refund after 10 business days, check with your bank first. If it still hasn't arrived, email info@wecutszllc.com.
Contact
We Cutsz LLC, 3430 Rosewood Dr, Columbia, SC 29205, United States Email: info@wecutszllc.com | Phone: +1 803-806-2269 | Monday–Friday, 9:00 AM – 5:00 PM ET
Use the return address given in your return instructions; it may differ from our storefront address.